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In this episode of Life Science Success, my guest is Amy Brown. Amy is an executive with 20 years of public and private sector experience in health care public relations, startup management, policy development, quality improvement, and insurance...
In this episode of Life Science Success, my guest is Amy Brown. Amy is an executive with 20 years of public and private sector experience in health care public relations, startup management, policy development, quality improvement, and insurance operations. She is also the founder and CEO of AuthentiCx.
Introduction
01:24 Tell listeners a little bit about yourself.
04:45 What do you think a lot of companies get right and what do they frankly get wrong regarding customer experience?
07:49 Can you tell us, just a little bit more about commercial patient services?
09:57 Who are your clients whenever you're interacting in this space, who primarily are the people coming to AuthentiCx?
18:23 In terms of opportunities for AuthentiCx, what are the biggest opportunities that you see?
20:10 And then in terms of challenges, what are the biggest challenges?
25:40 Since you've mentioned that your company uses AI, can you name one benefit that you see coming in kind of the next generation, and one thing that you're worried about as well, or concerned?
29:08 There are three questions that I like to ask every guest.
-What Inspires you?
30:36 -What concerns you?
31:40 -What excites you?
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CEO
Amy Brown is the founder and CEO of Authenticx – the software platform analyzes and activates patients’ voices at scale to reveal transformational opportunities in healthcare.
Amy built her career as a rising executive in the healthcare industry, during which time she advocated for underserved populations, led and mobilized teams to expand healthcare coverage to thousands of Indiana residents, and learned the nuance of corporate operations.
In 2018, Amy decided to leverage her decades of industry experience to tackle healthcare through technology. She founded Authenticx with the mission to bring the authentic voice of the patient into the boardroom and increase positive healthcare outcomes.
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